We do our upmost to ensure that your details will be kept secure when using our website. Any details that you disclose to us will be kept entirely safe since we use the highest quality security system. We use 128-bit SSL (Secure Sockets Layer) encrypted secure internet connection to protect your payment details. Your computer should automatically allow the opening of the secure connection when you place your order. This means that all the details you supply and any responses are encrypted before they are sent over the internet. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.karenmillen.com in your browser address window. A small locked padlock will also appear in your browser window. If you do receive an email claiming to be from Karen Millen asking you to confirm any account or credit card details via email, please contact our customer service team here to confirm it is a genuine email.